Be sure to check your account page for order status and order tracking.
Domestic Shipping:Standard orders (Free Shipping): Are shipped within 1-2 business days after your order is placed. Orders are shipped via ground services and delivery is generally 3-5 business days after shipment
Rush Processing ($8.95): Upgrade to rush processing. Orders placed by 8am EST will be shipped same business day, after 8am EST and orders will be shipped by the next business day. Rush orders are shipped via USPS Priority Mail and delivery is generally 1-3 business days after shipment.
We currently only ship to the following countries outside of the U.S.:
- Canada (Delivery in 5-7 Business days)
- UK, Denmark, Norway, Sweden (Delivery in 5-9 Business days)
Please allow for delays of up to 15 business days due to factors outside of our control. If more than 15 days have passed please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
Customs Duties and Taxes:
Please note that customs duties and taxes are not included in the retail price. You may be required to pay import duty/tax upon the product's delivery, depending on your country's tax and customs policies.
Order Being Held in Customs:
Some countries ask for import duties and taxes to be paid for upon arrival of receiving the parcel, which can sometimes cause an order to be delayed. Generally, the process for customs takes a few days, and in some cases is a few weeks.
If you don't see movement on your parcel feel free to contact us at email@example.com