Due to the pandemic, small businesses around the world are facing delays, including us. Many orders may face delays and increased shipping times. This means that the 3-5 days could be more, anywhere from 5-10 business days or so. Rest assured, we are working tirelessly to fulfill all orders. We really appreciate your patience during these difficult times.
Please allow between 7-15 days (at most) for your order to arrive. If more than 15 days have passed please email us at email@example.com to review the status of your order. Refunds will be handled through email if necessary.
We currently only ship to the following countries outside of the U.S.:
- Canada (Delivery in 5-7 Business days)
- England (Delivery in 5-9 Business days)
Please allow for delays of up to 15 business days due to factors outside of our control. If more than 15 days have passed please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
Customs Duties and Taxes:
Please note that customs duties and taxes are not included in the retail price. You may be required to pay import duty/tax upon the product's delivery, depending on your country's tax and customs policies.
Order Being Held in Customs:
Some countries ask for import duties and taxes to be paid for upon arrival of receiving the parcel, which can sometimes cause an order to be delayed. Generally, the process for customs takes a few days, and in some cases is a few weeks.
If you don't see movement on your parcel feel free to contact us at email@example.com